Frequently Asked Questions

Do you install the fireplaces?

We are proud to offer a complete installation service including the supplying of hearths, slips, iron interiors and briquettes. For our firegrates and baskets we can arrange for the supply and connection of gas or ethanol burners. If you are outside the UK and would like further details about installation, please contact us to discuss possibility and pricing.

Do you ship?

We can arrange delivery of our fireplaces anywhere across the United Kingdom within a few days. We regularly ship our fireplaces and accessories all over the world both by air and sea. Air is usually slightly more expensive but considerably quicker. As a general guide, deliveries to mainland Europe usually takes about 1 week whereas shipping time to countries outside Europe is 7-10 days by air and 4-8 weeks by sea.

The shipping firm we use will expertly pack and crate the piece(s) and deliver to your door with insurance. If you would like us to get you a quote for this please contact us either by phone or email with destination details and your preference for air or sea shipping.

What methods of payment do you accept?

We accept personal or company cheques, or bank transfers. Unfortunately we do not accept credit cards.

Can I reserve an item of stock?

We are happy to hold any item for a few days for you, please contact us either by phone or email to discuss this.

Is VAT applicable on all your items?

VAT is chargeable at 20% on all items if for sale within the European Union. If it is for export outside the EU then it is usually zero-rated. It can also sometimes be reclaimed or zero-rated in special instances such as listed buildings and new builds. Certification of such will be required.

Do you offer condition reports?

We appreciate that buying a fireplace or accessory from a photo on the website requires complete faith in the company from which you are buying these from. Therefore we post as many detailed images online as possible, but if you require a condition report please do not hesitate to ask and we will be happy to supply one.

All our fireplaces and accessories are given thorough restoration prior to leaving our premises.

I am planning to visit your showroom, what measurements do I need to bring with me?

Fireplace: Please bring the chimney breast size (or wall size if it is to go on a flat wall), opening height, width and depth. Ceiling height and general room sizes can help when deciding on proportions, but these are not crucial.

Firegrates, register grates and firedogs: Please bring the width at the front and the back of the opening, the height and the depth. If the fireplace legs are wider than the opening, please bring the size between these also. A photo of the fireplace always tends to help greatly.

Fenders: Please bring the exact width between the two jambs and the width and depth of the hearth.

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